Question 1

How do I place an order on AUI Store?

Accepted Answer

Browse products, add items to your cart, then checkout with your shipping details. Cash on Delivery is available for eligible orders across Pakistan.

Question 2

What payment methods do you accept?

Accepted Answer

We currently support Cash on Delivery for most orders. Additional payment options may appear at checkout when enabled by the store.

Question 3

How long does delivery take?

Accepted Answer

Delivery times depend on your city and courier schedules. You will see shipping estimates at checkout, and order status updates appear in your account.

Question 4

Can I return or exchange a product?

Accepted Answer

Returns and exchanges follow our store policies. Open the Policies section in the footer or contact support with your order number for help.

Question 5

How does the loyalty free-reward campaign work?

Accepted Answer

When a loyalty campaign is active for a category, buying the target number of products from that category unlocks a free reward. You can then redeem one free item from the campaign’s reward list.

Question 6

Are product sizes accurate?

Accepted Answer

Where available, products include a size chart on the product page. If you are between sizes, check the chart notes or contact us before ordering.

Question 7

How can I contact AUI Store?

Accepted Answer

Use the Contact Us page to email support, or reach us on Instagram and Facebook linked in the footer. Include your order number for faster help.

Frequently asked questions